Who We Are

StreamSnap (“we,” “us,” “our”) operates the website at https://StreamSnap.pro and related tools (the “Service”). If you have questions, contact team@StreamSnap.pro.

Scope

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use StreamSnap, including our utilities such as file and media converters, editors, and enhancers.

Information We Collect

Information you provide directly (H3)

  • Account & contact info: name, email address (e.g., when you contact us).
  • Support messages & feedback: content of messages you send to us.

Files and media you upload to use our tools (H3)

  • Input files & generated outputs: documents, images, audio/video, and related metadata required to provide the Service (e.g., format, size).
  • Operational logs: limited technical data to run the conversion/enhancement (e.g., job IDs).

We process your files solely to provide the requested functionality. Unless you explicitly choose to save or share content, we do not use uploaded files to train models or for unrelated purposes. We aim to retain files only for the time necessary to complete processing and ensure reliability (e.g., brief caching), after which they are deleted or anonymized.

Automatically collected information (H3)

  • Usage data: pages visited, features used, timestamps, referrers.
  • Device & technical data: IP address, browser type/version, language, operating system, approximate location (derived from IP).
  • Cookies & similar technologies: described below.

How We Use Information

  • To provide and operate StreamSnap’s tools and features.
  • To improve performance, reliability, and user experience.
  • To communicate with you (service messages, support).
  • To ensure security, prevent abuse/fraud, and enforce our Terms.
  • To comply with legal obligations and exercise legal claims.

Legal Bases (EEA/UK Users)

We process personal data only where a legal basis applies:

  • Contract necessity: to deliver the Service you request.
  • Legitimate interests: improving and securing the Service (balanced against your rights).
  • Consent: where required for optional cookies/marketing (if used).
  • Legal obligation: compliance with applicable laws.

Cookies and Tracking

What we use (H3)

  • Strictly necessary cookies: essential for core functionality.
  • Performance/analytics cookies: to understand usage patterns.
  • Preference cookies: to remember settings (e.g., language).

Your choices (H3)

You can manage cookies through your browser settings. Where required, we will request consent for non-essential cookies and respect your choices.

Sharing and Disclosure

We do not sell your personal information. We may share limited data with:

  • Service providers/processors: hosting, infrastructure, analytics, error monitoring, and content delivery—bound by contractual confidentiality and data-processing terms.
  • Legal and safety purposes: to comply with laws, enforce our Terms, or protect rights, safety, and security.
  • Business transfers: in the event of a merger, acquisition, or similar transaction, consistent with this Policy.

Data Retention

We retain personal data only as long as needed to provide the Service, resolve disputes, maintain security, and meet legal obligations. Uploaded files are retained for the shortest practical time needed to complete processing and ensure reliability, after which they are deleted or anonymized, unless you choose to save/share them.

International Transfers

If we transfer your data internationally, we use appropriate safeguards (e.g., Standard Contractual Clauses or equivalent) as required by law.

Your Rights

EEA/UK (GDPR) rights (H3)

You may request access, correction, erasure, restriction, objection, and data portability. Where processing is based on consent, you can withdraw consent at any time. To exercise rights, contact team@StreamSnap.pro.

California (CPRA/CCPA) rights (H3)

California residents may request access (know), correction, deletion, and opt-out of sale/sharing of personal information. We do not sell personal information as defined by California law. To exercise rights, email team@StreamSnap.pro.

Security

We use reasonable technical and organizational measures to protect information. No system is 100% secure; please use strong, unique passwords and safeguard your devices.

Children’s Privacy

StreamSnap is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided data, contact us to delete it.

User Content & Third-Party Links

User content you process with StreamSnap (H3)

You are responsible for ensuring you have the right to upload/process content. Do not upload sensitive personal data unless necessary and lawful.

Third-party links and services (H3)

Our site may link to third-party websites/services we do not control. Their privacy practices are governed by their own policies.

Do Not Track

Some browsers offer “Do Not Track.” We currently do not respond to DNT signals. We will update this Policy if our approach changes.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the “Last updated” date above. Continued use of the Service after changes means you accept the updated Policy.

Contact Us

Questions or privacy requests? Email team@StreamSnap.pro.